Research, product decisions, and design delivery.
I connect user needs, business goals, and technical constraints—then work with design, product, and engineering to turn that direction into a usable product.
Strategy & Vision
Decide what to build, and whyI use research and workshops to define the user problem, compare feature ideas, and agree on priorities with product and engineering. The Code Strategy Workshop used a shared benefit-versus-effort framework to organize competing ideas.
- Product goals & success criteria
- Opportunity & market assessment
- Problem definition & scope
- Roadmap shaping & sequencing
- Business goals & user needs
- Executive decision support
A prioritized direction the team can use to evaluate the next feature.
Research & Insight
Observe users and test workflowsI observe operators and technicians, interview stakeholders, and test prototypes. The findings guide changes to workflows, navigation, and controls—for example, the Print Settings behavior in Print Engine.
- Contextual & field research
- Stakeholder & SME interviews
- Moderated usability testing
- Journey & service mapping
- Research findings & recommendations
- Opportunity mapping
Specific workflow changes supported by research observations.
Systems & Platforms
Keep workflows consistent across devicesI design navigation, interaction patterns, and interface standards across screen sizes and products. Print Engine brought shared printing workflows to seven printer models; Metasys connected desktop and mobile building-management views.
- Experience architecture
- Design systems & standards
- Cross-product patterns
- Platform UX strategy
- Information architecture
- Accessibility & brand alignment
Shared interaction patterns across devices, as in the Print Engine printer fleet.
Teams & Delivery
Connect direction to executionI lead design initiatives and facilitate workshops with product, engineering, marketing, and sales. I mentor designers and Designlab students, and use research, prototypes, and design reviews to connect product direction with delivery.
- Strategy workshops
- Design sprints
- Cross-functional planning
- Executive readouts
- Agile collaboration & design reviews
- Team coaching
Agreed priorities, reviewed prototypes, and clear responsibilities for delivery.
From discovery to delivery.
Discover
Observe existing workflows and document user needs, technical limits, and business requirements.
Frame
Agree on the problem to solve, the users affected, and what the next release needs to accomplish.
Prioritize
Weigh user value, business needs, and feasibility to shape scope and sequence.
Deliver
Resolve details with engineering and product, using prototypes to keep intent clear.
Learn
Partner with analytics teams on CSAT and conversion, using customer feedback to guide improvements.
What I bring to a team.
Product strategy
Connect field insight to product direction. Make the user problem, opportunity, and constraints clear enough for the team to decide.
Evidence: Solutions Navigator UX strategy.
Design leadership
Carry design from research into flows, prototypes, and engineering collaboration—keeping the experience coherent across devices.
Evidence: Brady AEPP and Metasys UI.
Shared decisions
Bring product, engineering, research, and design into the same discussion to test feasibility and resolve competing needs.
Evidence: commissioning workflow.
Hiring for product or UX leadership?
I’m open to UX, product management, and design leadership roles. Let’s talk about your users, your team, and the scope of the role.